Careers

PPS SERVICE

Comprehensive Support Solutions Customized for You

Production Print Solutions, the largest independent service organization in the US for production printing, manages over 2 billion feet of output and 100 million page clicks annually. As a multiplatform provider partnering with major manufacturers, we deliver tailored service and maintenance plans for printers, presses, software, and workflow solutions. Our complete sales and service offerings ensure your business stays agile, with expert support to meet your evolving needs.

Unmatched Service Commitment

We provide proven, exceptional service with a wide range of support options to keep your critical production running smoothly. Available 24/7, our factory-trained, industry-certified professionals support you at every stage—from delivery and installation to hardware maintenance, software upgrades, preventive care, and emergency repairs. With nearly 100 field engineers across 30+ markets, our team specializes in the Print-for-Pay and Direct Mail markets, focusing on first-time fixes and achieving 95%+ uptime to minimize downtime and maximize your productivity.

Expert Support Nationwide

With nearly 100 field engineers nationwide serving over 30 markets, our specialized team quickly diagnoses and resolves issues with a focus on first-time fixes and maximum uptime. Exclusively servicing production and finishing equipment, our engineers understand the critical need to minimize downtime and boost productivity. As a multiplatform provider partnering with leading manufacturers, we achieve an industry-leading 95%+ uptime across the markets we serve, backed by comprehensive sales and service solutions.

Early in your relationship with PPS, as you are considering becoming a customer, we perform a number of analyses including a site analysis, inspections, and audits to make sure the proposed solution and its installation will meet your facility and production requirements as well as performance expectations:
  • Workflow analysis
  • Production tools audit
  • Site analysis & space utilization
  • Solution design
schedule assessment

Upon your order, the PPS team works with you to plan and provide pre-site service preparation, registration of operators and scheduling of any needed on-site training. To achieve a smooth launch and start-up, PPS will  provide the following:

  • Hardware configuration and installation
  • Process training
  • Operator training
  • Application/software testing
  • Pre/Post testing
  • Live work assistance
  • Operator readiness assessment

Production Print Solution Service does continual monitoring and preventative maintenance that works to anticipate potential interruptions in machine and workflow performance on all their serviced lines of equipment.

Although most technologies and machines are designed for uptime and dependability, occasionally there can be an issue that may impact operation. Our goal is minimal downtime in your environment. As a Service Provider, we have in place a system of notifications and support access that is very effective to maximize your production.

  • Remote diagnosis
  • Call Center – Help Desk
  • Comprehensive knowledgebase as service resource
  • International service headquarters access

Our trained Service team members are experts on your machine and your software. You receive rapid response from live field engineers and, when required, on-site product support specialists that work on nothing but production-class solutions. We understand the impact on our customer’s business when production is down and work until the problem is solved:

  • Call Center – Help Desk access
  • Dispatch of Field Product Support Engineers
  • Support Contract Service
  • Comprehensive US-based parts inventory on-call distribution
  • Call completion – service/parts summary
Early in your relationship with PPS, as you are considering becoming a customer, we perform a number of analyses including a site analysis, inspections, and audits to make sure the proposed solution and its installation will meet your facility and production requirements as well as performance expectations:
  • Workflow analysis
  • Production tools audit
  • Site analysis & space utilization
  • Solution design

How We Support

Contract Support designed around your business needs

The most common option, this puts your mind at ease that support is simply a phone call away. Options include corporate coverage from 8am to 5pm all the way up to full 24X7 coverage – as you need it.

Within 30 minutes of your call, our engineer will be connected to you and work to diagnose the issue and potentially provide a resolution on the spot.

If phone resolution is not the right option, the closest and best-qualified engineer for your machine will be dispatched to your facility and arrive typically within 2 hours of your initial call.

With some of the most state-of-the-art onboard computer diagnostics, once onsite, PPS will work to pinpoint the affected area quickly eliminating wasted time troubleshooting. Preventive Maintenance is also reviewed to ensure the machine is within specification, possibly avoiding additional unscheduled visits.

Periodic review and changes to how we manage our logistics and inventory has all but eliminated parts issues. Virtually 95% of spare parts are available on site or locally to ensure a quick resolution.

Upon request every customer receives an electronic service report to document service

Our PPS Support Team

When you have a need to contact us, you receive the attention of specialists who have extensive experience, many who are 20+ year industry veterans, serving customers like you across the spectrum of production hardware, software and associated applications.

All of our professional field engineers are experts on your machine with full understanding of your installation and operational needs. And unlike many companies, PPS affords you access to all of our team including our National Operations Manager and Vice President of Service.

With PPS, we operate as a team with complete, closed loop processes with our goal to keep you in production longer.

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